THE EFFECT OF QUALITY ON THE EFFICIENCY OF HEALTH SERVICES AN EMPIRICAL STUDY ON AIN SHAMS UNIVERSITY HOSPITAL

Document Type : Review Article

Authors

1 Ain Shams Hospital

2 Faculty of Commerce, Ain Shams university

3 Institute of Environmental Studies and Research, Ain Shams University

Abstract

The aim of this study is to know the extent to which the TQM approach is applied to the provision and promotion of the performance of health services, as well as to the extent to which the concepts of total quality can be used to improve the quality and efficiency of health services provided to clients in order to gain their trust. And the sample was randomized. The researchers used the descriptive analytical method by dividing the research into two parts. The first section: The theoretical approach illustrates the concept of quality, its principles, its distance and its resistance through Arabic and foreign books and periodicals
Section II: The practical approach includes a field study conducted at the Ain Shams University Hospital where the questionnaire was distributed as a tool for collecting data and information from the study community, where 100 copies were distributed to a random sample in the Department of Health Services and 50 copies were recovered after the complete answer. A variety of statistical methods have been used, including descriptive statistics, to describe the variables of the study, to show the effects of the study and statistical models to test the hypothesis of the study, and to indicate the accuracy of any of the models used

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