Measuring the Impact of the Corona Pandemic on Costs Banking Services

Document Type : Review Article

Authors

1 Post Grad. Student, Faculty of Graduate Environmental Studies and Research, Ain Shams University

2 Faculty of Commerce, Ain Shams University

3 ) Faculty of Graduate Environmental Studies and Research, Ain Shams University

Abstract

The main objective of this research is to determine the effect of the Corona pandemic on the costs of banking services, as well as to analyze the cost of banking services, as well as to study the impact of the Corona pandemic on improving the quality of banking services provided to customers, to achieve the objectives of the research, a questionnaire was designed and distributed to officials Executives and employees in the banking services departments of the National Bank of Egypt. the "researchers" used the analytical descriptive approach to complete the research, as well as appropriate statistical tests to test the validity of the hypotheses and answer the research questions, and the research results concluded that there is a statistically significant positive relationship between the Corona pandemic and reducing the costs of banking services  The results show that there is a positive, statistically significant relationship between the Corona pandemic and the improvement of the quality of banking services.  Digital transformation in providing banking services to customers in a sustainable manner.
 

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Journal of Environmental Science
Volume 52, Issue 7 - Serial Number 7
Part3: Environmental Economics, Law and Management:
July 2023
Pages 27-50

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