A PROPOSED FRAMEWORK FOR EVALUATING THE SERVICES PROVIDED TO CHILDREN WITH SPECIAL NEEDS - AN EMPIRICAL STUDY

Document Type : Review Article

Authors

1 Faculty of Postgraduate, Childhood Studies, Ain Shams University

2 Faculty of Commerce, Ain Shams University

Abstract

The study aims to develop a proposed framework for evaluating the provided services to children with special needs at the Care Center of People with Special Needs, Faculty of Postgraduate Childhood Studies, Ain Shams University. The study sample consisted of (100) sample from the parents of children with special needs who deal with this Care Center. The researchers used the semi-experimental approach based on a questionnaire form to survey the effectiveness of provided services to children with special needs at the Care Center, as well as to serve the research objective. Then data were analyzed statistically by SPSS. The research results show that is a correlation between the main dimensions of services quality and the level of provided services in the care center of children with special needs in Ain-Shams University. As the level of diagnostic, treatment and rehabilitation services provided by the center plays a pivotal role in achieving the satisfaction of the families of children with special needs. The study provides a set of recommendations, such as the need to develop a strategic plan that aims to improve the quality of the various treatment and rehabilitation services at the care center through providing material, scientific and technical support, and also exchange experience through cooperation with community institutions, as well as raise the income level of staff and specialists at the care center.

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